Privacy Policy

General

This Privacy Policy explains how 2Pens Media, Inc. (“we,” “us,” or “our”) collects, uses, maintains, and discloses information through the Coinnect mobile application (“Coinnect”). This policy applies only to information collected within Coinnect and does not apply to other websites, apps, or activities of 2Pens Media.

By using Coinnect, you consent to the data practices described in this Privacy Policy. We may update this policy periodically and will post the revised version within Coinnect along with a new effective date. You are responsible for reviewing the current version.

We are committed to processing your data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) where applicable.

Information We Collect

“Personally identifiable information” refers to information that can identify you, such as your name, email address, phone number, and mailing address. “Device information” refers to technical information automatically collected from your device when using Coinnect, such as IP address, device model, and app activity.

Personally Identifiable Information

We may collect personally identifiable information when you:

• Create or update an account
• Make purchases within the app
• Fill out surveys, forms, or prize claims
• Enter sweepstakes, tournaments, or contests
• Contact us voluntarily

Providing this information is optional; however, declining may limit your ability to use certain features, including purchases, tournaments, and prize claims.

Device Information

When you download or use Coinnect, we may collect device information such as:

• IP address and device identifiers
• Device type, operating system, and app version
• In-app browsing activity
• Technical diagnostics and crash data

We may use cookies, web beacons, and similar technologies to analyze usage, recognize returning users, maintain login preferences, and measure advertising performance.

Third-Party Data Sharing & Automated Decision Systems

Coinnect uses third-party services to deliver core features such as analytics, ads, account security, fraud prevention, notifications, attribution, and prize fulfillment. Some of these services may process data using automated systems, including rule-based logic or machine learning (“AI”). Below we explain what is shared and why.

Analytics, Performance & Attribution

We may share device identifiers, session data, in-app events, and engagement metrics with:

• Firebase Analytics — app performance, crash diagnostics, user behavior analysis
• AppsFlyer — marketing attribution, installs, and campaign performance
• OneSignal — delivery and personalization of push notifications
• AppLovin MAX — ad delivery, impression tracking, revenue optimization

Prize Fulfillment

If you win a prize, we may share necessary information with:

• Giftbit (digital gift cards)
• Prize delivery or shipping partners (for physical items)
• Tax or regulatory authorities (where legally required)

Fraud Detection & Automated Decisions

To maintain fairness and protect players, Coinnect uses both internal rule-based systems and third-party automated tools to:

• Detect fraud or suspicious gameplay
• Identify duplicate or manipulated accounts
• Analyze score submissions and gameplay patterns
• Prevent abuse of credits, coins, bonuses, or rewards

These systems may automatically restrict access, flag activity, or adjust eligibility for rewards based on detected patterns. We do not send your full name, address, or payment card numbers to any AI or automated analysis system.

Your Consent

By using Coinnect, you consent to data sharing with third-party services for the purposes listed above. Users in regions requiring explicit consent (such as the EU/EEA) may withdraw consent by emailing support@coinnectapp.net.

How We Use Information

We use your information to:

• Operate and improve Coinnect
• Deliver prizes and confirm eligibility
• Process purchases and account actions
• Send notifications, offers, and service updates
• Provide customer support
• Analyze gameplay behavior and app usage
• Personalize content and promotions
• Detect, investigate, and prevent fraud, abuse, or illegal activity

Disclosure of Information

We may share information with affiliated companies, service providers, advertisers, analytics partners, prize providers, and regulatory entities as necessary for app operation, compliance, and prize fulfillment.

Information may also be shared during business transactions such as mergers, acquisitions, asset sales, or corporate restructuring.

We may disclose information if required by law, or if we believe it is necessary to protect the rights, property, or safety of 2Pens Media, our users, or the public.

International Data Transfers

Your information may be stored, processed, or transferred to locations outside your country of residence, including the United States. These locations may have different data protection laws than your region. By using Coinnect, you consent to these transfers.

Tracking

We do not track users across unrelated websites and do not respond to “Do Not Track” browser signals.

Children’s Privacy

Coinnect is not intended for children under 13, and we do not knowingly collect personal information from users under 13. If we discover such information, we will delete it promptly.

Updating Your Information

To review or update your personally identifiable information, contact us at support@coinnectapp.net.

Security

While we take reasonable measures to protect your information, no method of data transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

Advertisements & External Links

Coinnect may contain links to third-party websites and ads. These external services have their own privacy policies, and we are not responsible for their actions or practices.

Contact Information

Please direct privacy concerns to: